Terms and Conditions


  • Professional Coaching: is partnering with clients in a thought-provoking and creative process that inspires them to maximise their personal and professional potential. Professional Coaching is an ongoing professional relationship that helps people product extraordinary results in their lives, careers, business or organisations. Through the process of coaching, clients deepen their learning, improve their performance and enhance the quality of their life. In each meeting the client chooses the focus of the conversation, while the coach listens and contributes observations and questions. This interaction creates clarity and moves the client into action.
    Coaching accelerates the clients progress by providing greater focus and awareness of choice. Coaching concentrates on where clients are now and what they are willing to do to get where they want to be in the future. Coaches recognise that results are a matter of the clients intentions, choices and actions, supported by the coaches efforts and application of the coaching process.
  • Professional Coaching Relationship: A professional coaching relationship exists when coaching includes an agreement (including contracts) that defines the responsibility of each party.
  • Client: The person that is being coached.
  • Conflict of Interest: A situation in which a coach has a private or personal interest sufficient to appear to influence the objective of his or her official duties as a coach and a professional.

1. Sessions

  • We will be working together for 90 days on the live programme
  • You will have access to a minimum of 12 LIVE group calls over this time and each session is a minimum of 60 minutes and that takes place via Zoom. The times will be laid out in the member area and are subject to change.
  • You will receive a ticket to one live event, the dates and times of this will be confirmed.
  • If you qualified for the private calls bonus, you will be entitled to 3 x 30 minutes calls which can be taken once every month.
  • You will be provided with a link to book your own private calls and any calls that are missed or cancelled within 24 hours will be lost.

2. Call Procedure

  • The Coach will call the client at the pre-arranged time on Zoom as scheduled. For group coaching calls and classes, the coach will pay for the teleconference line, and the clients will pay for the call/internet charges into the conference line.

3. Payment Procedure

  • The total investment for your coaching programme is £1299 + VAT if UK based, or if paying in 3 instalments, each instalment is £450 + VAT.
  • There are no refunds due to the nature of the intellectual property and time given by the coach.
  • Should you decide to quit the process without completing the 90 days, you will not be entitled to a refund. However, in exceptional circumstances, and wholly at Zoe Louise Coaching discretion, refunds may apply at the policy set below.
  • I reserve the right to change the fees/packages offered by ZLC but will always honour the agreed rate for the agreed time period that was set at the beginning of our work together. However should you decide to continue your coaching with ZLC after the completion of the initial package, there is no guarantee the rates will be the same.
  • If payment is delayed by more than 3 days, you will lose access to the members area and Facebook groups until the payment is made.

4. Communication

  • The Facebook Group is where you should communicate with the team and Zoe during the program. You can also contact info@zoelouisecoaching.com
  • I welcome your input and questions along the way, our relationship is a collaborative one and the more you put into it, the more you will get out of it. Ask me questions, challenge my point of view, bring resources to the table that you have found and share your insights along the way.
  • Call may be recorded. By entering into this agreement, you expressly consent to the recording of our conversations,
  • After each group call, it is your responsibility to download the recording that will be placed inside the Facebook Group. The recording will be available for 72 hours before being removed.

5. Relationship

  • We are entering into a professional relationship, and there is not, nor will there be, any type of therapy or psychological counselling. If these are needed or the need for them is identified any stage of the relationship, it is our responsibility to seek these service from a licensed professional.
  • You can expect that as your coach I will be honest and direct, asking straightforward questions and using challenging techniques to help move you forward. You are expected to evaluate your own progress, and if the coaching is not working as you wish, you should immediately inform me, your Coach, so that we can both take the steps to correct the problem. As with any human endeavour, coaching can involve feelings of discomfort and frustration which may accompany the process of change. Coaching does not offer any guarantee of success.
  • A fundamental part of our relationship are the Core Value of Mutual Confidence, Mutual Trust and Mutual Respect. You understand and agree that if there is a breakdown in any of these core values, I reserve the right to terminate our agreement forthwith.
  • I will refrain from unlawful discrimination in occupational activities, including age, race, gender orientation, ethnicity, sexual orientation, religion, nationality or disability.
  • I shall strive at time to recognise any personal issues that may impair, conflict with or interfere with my coaching performance or our professional coaching relationship. I will promptly seek the relevant professional assistance and determine the action to be taken, including whether it is appropriate to suspend or terminate our coaching relationship whenever the facts and circumstances necessitate.

6. Conflicts of Interest

  • As a coach I seek to be conscious of any conflict of potential conflict of interest, openly disclose any such conflict and offer to remove myself when a conflict arises.

7. Professional Conduct

  • I will speak ethically about what I know to be true about the potential value of the coaching process or of me as a coach.
  • I will explain carefully and strive to ensure that during our introductory call you understand the nature of coaching, the nature and limits of confidentiality, financial agreements, any other terms of the coaching agreement.

8. Add Ons, Extras

  • In the course of our coaching programme, you may express the need for additional call sessions, packages, support and the like, which are not covered by the agreement. We can discuss this and wholly at my discretion, agree on a separate fee, payable immediately on request. By way of demonstration, and solely as an indication of what these extras may cost you:
    – 15 minutes £50
    – 30 minutes £100
    – 60 minutes £200

9. Misunderstanding

  • An important part of the coaching relationship is the coach’s role in providing challenges and encouraging the client to push themselves. However, this must always be done sensitively and appropriately. If I say or do something that upsets you or does not feel right, please let me know immediately. I want to provide the service and support you need and believe that honesty and trust are critical for our relationship to grow.

10. Guarantees

  • You recognise that ZLC will always have your best interests at heart and that with hard work and an open mind, you can make life changing strides in your life towards your goals. However there are no guarantees and your success is dependant on your efforts outside of the coaching as well.

11. Your Responsibilities

  • You understand that coaching is not advice giving, counselling or psychotherapy. You agree to seek these, if needed.
  • You are fully responsible for the decisions and actions you take regarding my life and affairs, and yours.
  • You agree to be mindful of your own well-being during the course of this coaching process.
  • You will in no way hold the coach liable or responsible for any actions you take during or after this coaching relationship.
  • You understand that the coach makes no guarantees or warranties, expressed or implied, about any results to be achieved.
  • You agree that, during the term of the agreement and at any time thereafter, you will not engage, directly or indirectly, in any communication, oral, , written or otherwise, with any person of entity, or through any media outlet which constitutes a derogatory or disparaging statement against the me, ZLC, any other member or other third party.

12. Termination

  • Either party may terminate the coaching relationship for any reasons by providing the other party with a one- week written notice, which may be transmitted by email.
  • Notwithstanding the foregoing, you, the client, will not be relieved of any obligations to pay fees due to ZLC solely because of the termination of this agreement.
  • I, the coach, will be entitled to terminate this agreement forthwith, and without prior notice, in the event you commit a serious, fundamental breach of this agreement arising from, but not limited to, an irretrievable breakdown in one or more of the core values of mutual confidence, mutual trust and mutual respect.

13. Refunds

  • There will be no refund on packages paid for in advance and where the client has already received the core material for the coaching programme or in any circumstance where there has a been a transfer of commercially valuable intellectual property from coach to client.
  • Wholly, at my discretion, a refund may be made for a package where there are exceptional circumstances and where the client has not yet received any of the core material for the programme or where there has been an insignificant transfer of commercially valuable intellectual property from the coach to client.
  • Refunds in other circumstances will be considered on a case by case basis and may include situations where the coach has decided it would not be in the best interests of the client and coach to continue with the coaching program.
  • An administration fee of 10% will be deducted to cover banking and overhead charges unless waived by agreement between coach and client.

14. Confidential and Mutual Non- Disclosure

  • You recognise that in the course of our work together you may divulge goals, future plans, business affairs, job information, personal and other such private information. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit or disclose this information to a third party. I will not voluntarily disclose that we are in a coaching relationship without your express written permission.
  • In order to honour and protect my intellectual property, you expressly agree not to disclose or communicate any proprietary information about my practice, materials, or methods to any third party.
  • We both agree to be bound by this mutual non-disclosure agreement during and after the termination of the coaching relationship.
  • Some sessions are conducted in groups, including teleconference groups. You agree to maintain the confidentiality of all information communicated to you by other coaching clients and by me. It is understandable that progress is often enhanced when clients discuss their coaching relationship with trusted friends. You may have these discussions with trusted friends but you agree not to share any information which allow others in the group to be identified.
  • The client should be aware that it is impossible to protect the confidentiality of client information which may be transmitted electronically. Therefore it is agreed between us that unless you utilise encryption and other forms of security protection, you waive any legal action or otherwise against me and hold me harmless for any interception of your information resulting from the use of the electronic equipment.
  • I will maintain, store and dispose of any records, including electronic files and communications, created during our coaching relationship in a manner that promotes confidentiality, security and privacy and complies with any applicable laws and agreements.

15. Amendement or Variation

  • No amendment or variation of this agreement will be effective unless it is in writing and signed by each of us.

16. Severability

  • In the event that any clause or any part of this agreement is unenforceable, the remaining terms and conditions of this settlement agreement shall remain fully enforceable.

17. Copyright Notice

  • We, Zoe Louise Coaching are the owners of all intellectual property rights in all materials provided to you or information share with you at/in the coaching program/event/materials.
  • The materials are protected by copyright laws and treaties around the world. Where we are legally able to do so, we grant you a worldwide, non exclusive, royalty free, revocable license to use the materials for your own purposes only. You may not reproduce in any format or disclose to any person any part of the materials without prior written consent.
  • Other than the above, we do not grant you any other rights in relation to the materials and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, show or play in public any of the materials without prior written permission. You may not without our prior written consent make any audio or visual recordings of any part of the coaching program/event/materials.
  • We take protection of our copyright very seriously. If we discover that you have breached the terms of the above license, we may bring legal proceedings against you and seek monetary damages and/or injunction to stop you using the materials. You may also be ordered to pay legal costs.

18. Disclaimer

  • You agree that you are participating in the coaching program/event at your own risk and that we shall not be liable under any circumstances for any matter arising out of your participation (other than for matters for which we are not legally able to exclude or limit ability).
  • Due to the nature of coaching, we do not guarantee any particular result. We will endeavour to ensure that all information that we provide is accurate and up to date but we shall not be liable for any claims arising from such information being inaccurate or not up to date or otherwise.

19. Dispute Resolution

  • In the event of a dispute or claim arising out of or relating to this agreement, it is agreed between us that it shall be settled by arbitration by an accredited individual or organisation with an arbitrator whom we mutually agree upon; and the arbitration may occur by telephone. The decision of the Arbitrator shall be final and binding on both parties.

20. Applicable Law and Jurisdiction

  • This agreement any any dispute or claim arising out of or in connection with it or its subject matter or formation (including non contractual disputes or claims) shall be covered by and construed in accordance with the laws of England and Wales and the courts of England shall have exclusive jurisdiction.

21. Entire Agreement

  • This contract constitutes the entire agreement between the client and coach. Your use of this site, and your enrollment in any of the free or paid programs, as the client, acknowledges that you have read the information contained in this agreement, and indicates your assent to the terms of this agreement; and signifies your assurance that you will abide by its terms and conditions and will honour them during our professional coaching relationship.